These General Terms of Sale are concerned with the purchase of products made remotely via telematics on the website, belonging to animaoro of Bizzarri Stefano, Piazza Lane, 2 - 05014 Castel Viscardo (TR) – Italy. Each purchase transaction will be regulated by the provisions of DLgs. 185/99, DLgs. 206/05; Information directed at the conclusion of the contract will be submitted to art. 12 of DLgs. 70/03 and, with regard to the protection of confidentiality, will be subject to the legislation referred to in DLgs. 196/03.


Product sales agreements on the website , are considered concluded at the time when the purchase order made by the customer is reached at animaoro and the customer accepts it. animaoro will promptly send the customer who received the purchase order made by the customer in a timely manner. The customer, by sending his purchase order electronically, declares that he has seen and accepted the present general terms of contract and is obliged to observe and comply with them in his dealings with animaoro.


animaoro under art. 13 del DLgs 196/2003 informa che i dati personali anagrafici e fiscali acquisiti anche verbalmente in riferimento ai rapporti commerciali instaurati, forniti direttamente dagli interessati, ovvero diversamente acquisiti nell'ambito dell'attività di animaoro, formeranno oggetto di trattamento nel rispetto della normativa richiamata, compresi gli obblighi di riservatezza da questi previsti. In relation to those, the rights under Article 7 DLgs may be exercised.


The Customer is required, before submitting his purchase order, to carefully read these general terms of sale. Forwarding the purchase order involves their full knowledge and acceptance. Finally, once the online purchase process has been completed, the Customer is required to print and maintain these general terms of sale, which have already been reviewed and accepted during the conclusion phase of the contract.


By sending the order online, the customer sends a proposal to animaoro to purchase the product and/or products placed in the cart. When you place an online order for the products you have placed in the cart, you agree to purchase them at the price and terms indicated in this General Terms of Sale. animaoro will notify the Customer of the acceptance and confirmation of the order.

In particular, animaoro will not accept orders:

  1. if the material was not available in stock at the time of order and/or
  2. if the Customer cannot or does not want to pay using the proposed payment methods.


The customer purchases the product, the characteristics of which are illustrated online in the relevant descriptive and technical cards, at the price indicated to which the specified delivery costs are added on the site (excluding any costs for the payment in the mark).

Before the purchase order is forwarded, the unit cost of each selected product is summarized, the total cost of purchasing multiple products, and their delivery costs.

Once the purchase order has been submitted, the customer will receive from animaoro an e-mail confirming that the purchase order has been received and containing information about the main characteristics of the purchased asset, the detailed indication of the price, delivery costs, applicable taxes and means of payment, and containing a reference to the general terms of the contract and information about the existence of the right of withdrawal, the conditions and manner of the operation displayed on the site. Following the approval of the Decree Law 4 July 2006 No. 223 "maneuver bis" Art. 37 commi 8 and 9, converted to Law 248 of August 4, 2006, Which came into force on 12 August 2006, which reinstated the obligation to disclose the customer list and suppliers in the event of an invoice issue, and the Decree Law 78 of 31 May 2010, which was converted into Law 122 of 30 July 2010, requires customers to report VAT and/or CODE IN the appropriate fields on the site.


The customer can make the payment due by choosing one of the following methods listed:

  1. Payment by credit card: If the consumer intends to pay by credit card, he can use the payment process through the Paypal Express service
  2. Paypal payment: if the consumer wants to make the payment through their Paypal account
  3. Payment by bank transfer: in case the consumer intends to make the payment by bank transfer
  4. Payment by check: if the consumer intends to make the payment by check


The asset purchased, together with the related invoice, is delivered by courier to the address specified by the Customer at the time of the online order. Any specific needs will need to be proposed by the customer at animaoro.

animaoro guarantees the shipment of the asset within 10 (ten) working days from the date of payment.

In the case of non-delivery due to the absence of the recipient, at the address indicated by him in the order, the courier will leave a notice and will try again a second time; if the recipient is still absent, the goods will be returned to the sender (animaoro).


The products purchased on the website are subject to the consumer goods sales rules. The products delivered conform to the features shown online in the relevant descriptive and technical cards.

animaoro is responsible to the customer for compliance defects that existed at the time of the delivery of the asset.


The consumer has the right to exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with animaoro, without any penalty and without specifying the reason, within the period of 10 (ten) working days from the receipt of the asset. The right of withdrawal is recognized in the head of the consumer in relation to any property he purchased on the website


The right of withdrawal is exercised by sending, within the above deadline, a written notice to the address animaoro of Bizzarri Stefano, Alley of the Square, 2 - 04014 Castel Viscardo (TR) – Italy by letter recommended with notice of receipt. The notice of withdrawal can also be sent by e-mail to within the same period, provided that it is confirmed by means of a recommended return receipt within the next 48 hours. In the case of the exercise of the right of withdrawal, the communication must be made at the following address:

animaoro by Bizzarri Stefano

Piazza Lane, 2 - 04014 Castel Viscardo (TR) – Italy

If the delivery of the property has taken place, the customer is required to return it to animaoro within the deadline of 10 (ten) working days from the date of delivery of the asset.

The property should be returned to animaoro complete with each accessory, as well as packed into its original wrappers. A copy of the electronic order receipt must be merged with the returned product. The costs of returning the property to animaoro are borne by the customer.

If the right of withdrawal is exercised by the customer in accordance with the provisions of this clause, animaoro is required to reimburse the sums paid by the customer.

In particular, animaoro will proceed free of charge to the re-credit order relating to the cost of the asset shipped within 30 (thirty) days from the date on which it became aware of the exercise of the right of withdrawal by the customer. This will be done through the credit card issuance institution used for payment or by crediting the sum to the bank account indicated by the customer.

animaoro has the right to reject any returned product in ways other than those specified above, as well as products for which the customer has not fully paid the return costs, or has not been complied with the manner and timeframes indicated for the disclosure of the right of withdrawal.


In the case of non-payment of the purchase price of the asset animaoro reserves the right to declare in accordance with and for the effects of art. 1456 of the Civil Code terminated this contract by sending a written notice to the customer's electronic address.


If you have any complaint or clarification, you should contact your email address The customer will be contacted for clarification within 5 (five) business days of the request.


This contract is governed by Italian law. In the event of a animaoro victory in possible legal action, the plaintiff will have to reimburse animaoro the costs, including lawyers' fees and court costs, incurred by animaoro for his own defense.


Although not expressly provided in this contract, the current Italian law rules apply.